May 31, 2020, officially marked Gordian’s 30th trip around the sun. While this may be the most challenging and unexpected of voyages in our three decades, we have many reasons to celebrate. Each and every day, our extraordinary teams have the privilege of helping our clients better serve the communities where we live and work.
All of our journeys into America’s schools and hospitals and halls of government have allowed us to grow and expand our products and services to solve our clients’ complex business, facilities and infrastructure challenges. Our people have made this adventure possible and continue to fuel our mission. And so, in the words of Gordian’s President Bill Pollak, “We’re also celebrating 30 years of hiring talented people and creating extraordinary teams. Our people are essential to our success and to the success of our customers.”
Extraordinary, Customer-Obsessed Teams + Innovative Solutions = Happy Clients
Fortunately, we have hired a lot of customer-obsessed people that are not satisfied with mere satisfaction. Many of our teams are great at math and complex algorithms and formulas. But our most used equation is to continuously add value. Gordian’s Chief Product Officer and General Manager of Federal Solutions, Noam Reininger likes to call this commitment, “our journey to maximize customer impact and delight.”
Gordian thrives on a culture of continuous improvement. Part of progress is always continuing education and professional development. Beginning with onboarding and through each phase of a Gordianites’ career learning and development is a major focus. Whether it’s through Gordian-led initiatives, Harvard Business School classes, Fortive Business Systems tools or other resources, there is always a focus on giving team members opportunities to grow and advance.
New Challenges Created New Solutions
COVID-19 closed our offices but our business hours remained the same. In the Spring of 2020, Gordian leadership made the early decision to close the offices and adjust to working from home. Our teams showed their true dedication and determination to get the job done and adjust to the “next normal” in this challenging year. Our communities were depending on our clients to make improvements, renovations and routine maintenance, on top of the added infectious disease precautions and social distancing adjustments.
Our clients were depending on us. And we were able to not only keep our commitments but also expand on our solutions to offer services that meet these new times. We developed a new approach to facilities conditions assessments, our Strategic Capital Planning, that offers a reinvented traditional capital planning solution and can be done remotely, saving time and money. We also answered the calls to help create alternative healthcare facilities, reopen large school districts by installing plexiglass barriers and remotely perform joint scope meetings to create scopes of work for new jobs.
Bill says, “I’m so lucky to work with people who are incredibly smart, incredibly passionate, great senses of humor. I have a lot of fun working at Gordian.” We’ve built 30 years with passion for the work, smiles even on the hardest days and a culture of accountability without accusation. Gordianites, thank you for 30 great years. Cheers to more wonderful clients, helping more communities and enjoying more journeys around the sun.
